An appraisal of operational strategy on corporate banking growth: A case study of United Bank for Africa, Lagos
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Background of the Study
Operational strategy is a key determinant of success in the highly competitive corporate banking sector. United Bank for Africa (UBA) in Lagos has developed a comprehensive operational strategy aimed at enhancing service delivery, reducing costs, and driving sustainable growth. The bank’s strategy integrates advanced technologies, streamlined processes, and data-driven decision making to optimize its corporate banking operations. By focusing on efficiency, UBA has improved turnaround times for transactions, enhanced risk management practices, and achieved significant cost savings, which collectively contribute to stronger corporate banking performance (Adetola, 2023).
UBA’s operational strategy includes the adoption of process automation, digital platforms, and robust internal control mechanisms. These initiatives facilitate seamless integration across various departments, ensuring that corporate clients receive consistent, high-quality service. The bank leverages performance metrics and continuous improvement programs to monitor operational effectiveness and adjust strategies in real time (Babatunde, 2024). Furthermore, strategic investments in employee training and technology upgrades have enhanced the bank’s ability to adapt to changing market conditions and regulatory requirements. However, the dynamic nature of the financial environment poses ongoing challenges that require constant innovation and adaptability. Issues such as legacy system integration, operational silos, and resource constraints may limit the full realization of the operational strategy’s potential (Chukwu, 2025). This study aims to appraise the effectiveness of UBA’s operational strategy in driving corporate banking growth, while identifying critical areas for further improvement.
Statement of the Problem
Despite significant efforts to implement a robust operational strategy, UBA encounters several challenges that hinder the realization of its full potential in corporate banking growth. A major issue is the integration of advanced digital tools with outdated legacy systems, which creates operational bottlenecks and data inconsistencies (Adetola, 2023). In addition, internal inefficiencies such as departmental silos and inadequate communication impede the smooth execution of the operational strategy. These inefficiencies result in delayed decision making and reduced service quality, which can negatively affect customer satisfaction and growth. Moreover, the high costs associated with continuous technological upgrades and employee training put additional pressure on the bank’s resources. Regulatory changes and external market volatility further complicate strategic planning, leading to uncertainty and reactive rather than proactive measures (Babatunde, 2024). Such challenges ultimately limit the bank’s ability to achieve sustained growth in the corporate banking sector (Chukwu, 2025). This study seeks to systematically evaluate these operational challenges and propose strategies that can align UBA’s operational strategy more closely with its growth objectives.
Objectives of the Study
- To assess the effectiveness of UBA’s operational strategy in corporate banking.
- To identify challenges that hinder the successful implementation of the strategy.
- To recommend measures to enhance operational efficiency and support corporate banking growth.
Research Questions
- How does UBA’s operational strategy influence corporate banking growth?
- What challenges affect the integration of digital tools with legacy systems?
- What strategies can be implemented to improve operational efficiency?
Research Hypotheses
- H₁: An effective operational strategy significantly enhances corporate banking growth.
- H₂: Integration issues with legacy systems negatively impact operational performance.
- H₃: Improved internal communication and process alignment enhance strategic outcomes.
Scope and Limitations of the Study
The study focuses on UBA’s corporate banking division in Lagos, evaluating operational strategies over recent fiscal periods. Limitations include data access constraints and external market fluctuations.
Definitions of Terms
- Operational Strategy: The plan and actions undertaken to optimize the efficiency and effectiveness of business operations.
- Corporate Banking Growth: Expansion in market share, profitability, and customer base in corporate banking.
- Process Automation: The use of technology to streamline business processes.
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